Privacy Policy
Contents
2. What is personal information?
3. Who we collect personal information from?
4. What personal information we collect
5. What we use your personal information for
6. Who we give your personal information to
8. How we communicate with you
9. How we manage your personal information
11. Accessing and correcting your personal information
12. Do you have a question or concern?
13. Changes to this Privacy Policy
1. Pacific Gas Privacy Policy
Supagas Pty Limited ABN 50 074 008 496 trading as Pacific Gas (hereinafter referred to as Pacific Gas) is a leading supplier of industrial gases in Australia.
At Pacific Gas we value your privacy and keep the personal information we hold about you secure. Our Privacy Policy describes how we collect and manage your personal information and safeguard your privacy.
As an Australian company, Pacific Gas applies the federal Privacy Act 1988, including the Australian Privacy Principles that set out rules for how we handle personal information. Importantly, we:
- Give you clear information about how we handle personal information
- Only collect personal information when it is necessary for our functions
- Understand the purpose of our services, and restrict our use and disclosure of personal information in that regard
- Take reasonable steps to keep the personal information we have secure.
While Pacific Gas is part of a global group of gas suppliers, we operate separately and do not share your personal information with other companies that form part of the global group.
2. What is personal information?
Personal information is information that identifies a person (or could reasonably lead to them being identified). We collect and use personal information from you to provide our products or services.
This Privacy Policy sets out what personal information we collect, who we collect personal from, how we will use the personal information, and how we manage your personal information to keep it secure.
3. Who we collect personal information from?
The types of personal information we collect depends on our relationship with you. Generally, we collect and use personal
information from the following people:
- Website visitors – We collect some personal information when people visit our websites and social media.
- Potential customers – we collect some personal information when you enquire about our goods and services.
- Business customers – Our business customers may include companies, organisations and government departments and agencies. The personal information we collect is generally limited to the details of our business customer’s nominated contact person.
- Job Applicants – We collect personal information of job applicants, and an applicant’s referees (where relevant).
4. What personal information we collect
The types of personal information we collect, and use are set out below. We may collect this information directly from you or the organisation you work for, or from your interaction with us through our website.
| Personal information we collect | |
| Enquiry Information | We collect and use personal information when you ask about our products. You can ask us about our products in person, via phone, email, post or when you complete an Enquiry form on our website. Information we may collect and use when you make an enquiry or ask us a question includes: NameContact information (phone, mobile, email)Company information (company name, address, industry, etc)Current supplier informationHow you heard about usYour enquiry or message |
| Website Analytics Information | We collect and use analytics and cookie information from a person’s use of the Pacific Gas website (www.pacgas.com.au). We collect this information to understand how people use and interact with our website. We generally collect this information through the use of cookies. More information about cookies is contained in our Cookie Notice. Information we collect and use when you interact with our website includes: Date website visitedWeb browser typeWeb pages visitedThe amount of time spent on webpagesOperating systemInternet provider domain nameIP address Our Website Terms of Use sets out our obligations, and your obligations, for using our websites. |
| Distributor Order Information | Pacific Gas may collect personal information from you when you order our products. You can make an order by phone or email. When you submit an order with us, we may collect the following information: NameAccount numberLocation IDContact information (phone, email)State and postcodeOther information about your propertyPayment informationOrder information |
| Distributor Account Information | To become a distributor, you are required to set up an account with us, so we can provide you with our products. To open an account with us you will need to complete a Credit Application form. The information we collect and use to set up a Pacific Gas account may include: NameDelivery addressContact information (phone, mobile, email)Driver’s licence number and copy of driver’s licencePayment informationSignature |
| Email and Contact Information | We collect and use personal information when you interact with us, including your name and contact information (including email address). We use this information to contact you as part of providing, and to advertise, our products and services. |
| Access/ Correction Request Information | When you submit a request to access or correct your personal information we use this information to process your request. We collect and use your name, contact information and request details. |
| Payment Information | We collect and use payment information from you to provide you with our products. The information we collect from you will depend on your payment method. You may choose to make payments via direct debit; BPay; cheque or money order (via mail); credit card (via phone); EFT bank transfer; Australia Post Billpay or online on our secure payment portal. The personal information we collect and use when you make a payment or purchase our products or services may include: Payment details (payment amount, date, payment type)Bank or credit card informationContact information (email, phone, address) |
| Feedback Information | You may provide us with feedback about our products or service. This may include where you are not satisfied with our products or service, or how we have handled your personal information. When you provide feedback, we may collect and use some personal information about you, including: NameContact information (email, phone, address)Pacific Gas account numberYour feedback and communications When you provide us with feedback, you may choose to remain anonymous. |
| Recruitment Information | When you apply for a job with us, we collect and use your personal information as part of the application process. Recruitment information we collect and process may include: NameContact informationResume and cover letter detailsReferences |
5. What we use your personal information for
We collect and use your personal information to undertake our functions and provide you with our products. Specifically, we use your personal information for the following purposes:
| Personal information we use | Purpose for collecting and using your information |
| Website Analytics Information | To understand how people use and interact with our website, including through the use of cookies. |
| Email and Contact Information | To communicate with you as part of providing our products. To send you promotional emails that advertise our products. |
| Enquiry Information | To answer your questions about our products. |
| Distributor Order Information | To process your order and provide you with our products. |
| Distributor Account Information | To set up a Pacific Gas Distributor account for you, so we can provide you with our products. |
| Payment Information | To accept payment for your purchase of our products. |
| Feedback Information | To understand what we do well, and where we could improve. |
| Access/ Correction Request Information | To process your request to access or correct your personal information. |
| Recruitment Information | To process your job application, and if successful, offer you a job and commence your employment. |
6. Who we give your personal information to
Pacific Gas uses external organisations to provide services and functions on our behalf. To provide these services, we may share personal information that relates to the services being provided. Pacific Gas ensures that service providers only handle personal information for the purpose it was provided to them, and not for any other purpose.
Pacific Gas may share personal information with Pacific Gas’ related bodies corporate (as the Corporations Act 2001 (Cth) defines that term) both within Australia and overseas.
We do not otherwise sell or share personal information with any advertisers, sponsors, content providers, media outlets, law enforcement or other person or entity (including entities outside of Australia), unless:
- We have your permission, or
- There is a lawful ability or requirement for us to do so.
7. Can you remain anonymous?
There may be times when you can interact with us anonymously, for example, where you wish to give us feedback. At most other times, however, we require your personal information to provide you with our products. This includes, for example, when you set up an account with us or order products.
8. How we communicate with you
Pacific Gas may email or send you SMS you from time to time about our products. There are certain emails that we must send to you as part of providing our products, such as emails about your account, ordered products, and confirmation of payments made.
We also use your personal information to send you promotional emails/SMS that advertise our products. You can choose not to receive promotional emails/SMS by:
- clicking on the ‘unsubscribe’ link at the bottom of our promotional emails/SMS
- by emailing us at privacyofficer@supagas.com.au
- by phoning our customer services team on +613 9776 8382
Where you unsubscribe, we will respect your request and will stop sending you promotional emails within 5 business days.
9. How we manage your personal information
At Pacific Gas, we securely manage and dispose of personal information that we collect and use, as outlined below.
Quality
Pacific Gas takes steps to ensure that the quality of the personal information we collect and use. We may get in touch with you to make sure that your personal information is accurate, correct and up to date, especially if some time has passed since we last interacted with you.
If you think your personal information has changed you can contact us at privacyofficer@supagas.com.au.
Storage
Personal information held by Pacific Gas is stored in electronic (on our computer system) and in hard-copy formats. Personal information held in electronic format is stored in Australia both on our servers and with third-party electronic data storage service
providers (which may include cloud-based storage) located in Australia.
Service Providers
We use external parties to provide services and functions on our behalf. To provide these services, contracted service providers may collect, store, process, use or otherwise handle personal information where it relates to the services being provided. Pacific Gas enters into agreements with service providers to ensure that they only handle personal information for the purpose it was provided to them, and not for any other purpose.
Security
Pacific Gas is committed to securing the personal information that you provide us. We have implemented a range of information security practices and controls to protect your personal information, including (but not limited to) the use of firewalls, anti-virus software, email filters and password verification.
Protection from personal information from unauthorised access, disclosure, alteration or loss is a priority for us. Any concerns about the security of personal information collected or processed by Pacific Gas should be reported to at privacyofficer@supagas.com.au.
Retention
We keep your personal information for different periods, depending on the purpose that it was collected for. Where we no longer need your personal information for the purpose it was collected, we will securely destroy your information.
10. Social Media
Pacific Gas maintains a number of social media accounts, including a Facebook, LinkedIn and Instagram account. We use these social media accounts for the purpose of marketing and publishing information about our products and services.
Before you interact with us via social media, please be aware that personal information supplied to us through, or posted on any social media outlet becomes captured by that social media’s privacy policy. You may instead choose to contact us directly, via
the details available on our website.
Refer to our Website Terms for more information about our use of social media.
11. Accessing and correcting your personal information
You have the right to request us to:
- Access personal information that we hold about you
- Correct personal information that we hold about you, where you think that it is inaccurate, incomplete or out of date
You can request that we access or correct your own personal information. We will respond to your request as quickly as possible. Requests for large amounts of information, or information which is not currently in use, may require further time before we can give you a response.
We are generally able to process your request, however there may be some times when it is unlawful to do so. This includes for example, where the information contains another person’s personal information. Regardless of whether we can, or cannot, process your request, we will always communicate with you to let you know.
We do not charge you to make a request to access or correct your own personal information. We may however charge you a small fee for access your information if a cost is incurred by us in order to retrieve your information. We will always let you know about any costs before we process your request.
If you would like to access or correct your information you can contact us using the details below.
12. Do you have a question or concern?
If you have a question about this Privacy Policy or are concerned about how we handle personal information, please contact us:
| Online | via our Contact Us form on our website |
| Phone | +613 9776 8382 |
| privacyofficer@supagas.com.au | |
| Address | Privacy Officer Supagas 5 Benson Road Ingleburn, NSW, 2565 Australia |
Our Privacy Officer will review your concerns and generally respond to you within 5 business days. If you have made a privacy complaint and are not happy with how we responded to your concern, you are able to contact the Office of the Australian Information Commissioner (OAIC). The OAIC’s process is available here.
13. Changes to this Privacy Policy
We may decide to update this Privacy Policy to ensure that our personal information handling practices are correctly reflected. If we make a change to this policy, we will post the new Privacy Policy to our website.
This Privacy Policy was last revised on 7 August 2024.
14. Audit and review
This document is subject to audit as required by the Pacific Gas internal audit plan or as requested by the Chief Compliance Officer.